Customer Service Representative (225-805)

As a Customer Service Representative, you will serve as the main point of contact for our customers, providing exceptional support and ensuring customers' needs are addressed efficiently. Your role is crucial in maintaining high levels of customer satisfaction and loyalty. You will handle inquiries and complaints, provide product information, and assist in resolving issues in a timely and professional manner. As the voice of our company, you will need excellent communication skills and the ability to build rapport with customers. You will work collaboratively with other departments to enhance the customer experience and contribute to our company's reputation for outstanding service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide detailed product information and service support as required by customers.
• Handle and resolve customer complaints professionally and efficiently.
• Document customer interactions, feedback, and resolutions accurately in the system.
• Collaborate with team members to manage and resolve complex issues.
• Proactively identify and communicate potential sales opportunities to the sales team.
• Stay updated on product knowledge, company policies, and industry trends.
• Follow up with customers to ensure their inquiries are fully resolved and satisfactory.
• Participate in training sessions to improve service skills and product knowledge.
• Assist in creating customer service guidelines and procedures for the department.
• Manage multiple priorities and maintain a high level of attention to detail.
• Contribute to team goals by achieving personal performance targets.

Requirements

• High school diploma or equivalent; some college preferred.
• Previous experience in customer service or related field is advantageous.
• Excellent verbal and written communication skills are required.
• Strong problem-solving skills and ability to think quickly under pressure.
• Proficiency with computer systems and basic office software is necessary.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Position requires flexibility to work various shifts and occasional weekends.