Customer Service Executive (225-707)

As a Customer Service Executive, you will be a vital point of contact between our company and its clientele, offering top-notch service and support. You are tasked with ensuring that customer inquiries and concerns are handled with efficiency and professionalism, while also maintaining and developing meaningful relationships. Your role not only involves responding to customer requests but also identifying opportunities for improving customer experience and satisfaction. A Customer Service Executive is expected to be adaptable and quick-thinking, with a strong ability to communicate effectively directly or through digital channels. If you possess a customer-oriented mindset and have a knack for problem-solving, this role will offer you the opportunity to make a significant impact on customer relations and service excellence.

Responsibilities

• Respond promptly to customer queries via phone, email, or chat with professionalism.
• Resolve customer complaints effectively, ensuring customer satisfaction and trust in services.
• Maintain customer records by updating information accurately within the CRM system.
• Communicate clearly and effectively with customers about product and service inquiries.
• Analyze customer feedback and report trends to enhance service quality and experience.
• Collaborate with team members and other departments to resolve complex customer issues.
• Provide accurate and timely information to customers concerning product availability and services.
• Identify and escalate priority issues to senior staff for swift resolution.
• Conduct follow-up on customer interactions to ensure complete issue resolution.
• Organize and participate in training sessions to continuously improve customer service skills.
• Suggest improvements based on customer feedback to enhance the overall service process.
• Understand and comply with company policies and procedures in customer service operations.

Requirements

• Proven experience in a customer service executive or customer support role.
• Strong verbal and written communication skills in English.
• Excellent problem-solving skills with the capability to remain calm under pressure.
• Proficiency in using customer service software and CRM systems.
• Ability to handle challenging customer situations with patience and professionalism.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Understanding of customer service principles and practices in a fast-paced environment.