Assistant Outlet Manager - IRD

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• To ensure that the monthly forecasted food and beverage revenue figures are achieved.
• To strictly adhere to the established operating expenses and that all costs are controlled.
• To participate in the formulation of the Annual Operating Budget in determining room service projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• To ensure that the Room Service section is managed efficiently according to the established guidelines.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist in the operation and be visible during peak times.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the room service is adequately equipped.
• To carry out Monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
• To conduct and assist the Stewarding Manager in monthly inventory checks on all operating equipment and supplies.
• To control the requisitioning, storage and careful use of all operating equipment and supplies.
• To conduct daily pre‑shift briefings to Heartists on preparation, service and menu.
• To attend all meetings as required by F&B Management.
• To prepare and participate in the Monthly Objective Review.
• To undertake any reasonable tasks as assigned by the direct Manager.
• To attend twice a month Food and Beverage Meeting and Daily Operations Meeting.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the room service cashiering procedures are strictly adhered.
• To ensure a supervisor is always available on duty including mini bar.