Telesales Specialist (225-726)

A Telesales Specialist plays a critical role in driving the sales efforts of a company by engaging potential customers over the phone and persuading them to purchase products or services. They must possess excellent communication skills, a strong sales aptitude, and the ability to work independently while managing multiple customer interactions. The primary goal of a Telesales Specialist is to establish rapport with prospective clients, understand their needs, and provide persuasive information about the products or services. This role requires resilience, determination, and a passion for achieving sales targets. As a crucial part of the sales team, the Telesales Specialist should be motivated by results and committed to contributing significantly to the company’s growth and success.

Responsibilities

• Conduct outbound calls to prospective customers to promote products and services.
• Identify and qualify sales opportunities through effective questioning techniques.
• Meet or exceed monthly and quarterly sales quotas and targets regularly.
• Maintain detailed records of customer interactions and sales activities in CRM systems.
• Build strong relationships with clients to ensure repeat business and referrals.
• Develop and maintain in-depth knowledge of company products and services.
• Handle customer objections and complaints in a professional and effective manner.
• Provide feedback to management on market trends, competitor activities, and customer needs.
• Collaborate with marketing and sales teams to improve telesales strategies and effectiveness.
• Participate in regular training sessions to enhance sales skills and product knowledge.
• Ensure adherence to company policies and standard operating procedures consistently.
• Assist in developing telesales scripts and promotional materials for customer engagement.

Requirements

• Proven experience in telesales or telemarketing with a successful sales track record.
• Exceptional communication and persuasion skills with a focus on customer satisfaction.
• Ability to work independently while handling multiple tasks efficiently and effectively.
• Familiarity with CRM software and telephony systems for managing customer interactions.
• Strong organizational skills with attention to detail and accuracy in record-keeping.
• Ability to handle rejection professionally and maintain a positive attitude under pressure.
• High school diploma or equivalent required; additional sales training is beneficial.