Technical Account Manager 20O25

The Technical Account Manager (TAM) is a strategic partner and trusted advisor for our clients, playing a pivotal role in their post-sales experience by ensuring that they achieve the maximum value from our technical solutions. TAMs bridge the gap between business needs and technology, resolving technical issues, advising on best practices, and coordinating the deployment of new solutions. They work closely with clients to understand their goals, tailor our services to meet their needs, and manage complex projects that require a high level of technical expertise. This role requires strong communication skills, technical proficiency, and the ability to build lasting relationships with our customers to foster loyalty and satisfaction with our services.

Responsibilities

• Work closely with clients to understand their business objectives and technical requirements.
• Serve as the main point of contact for clients regarding technical concerns and issues.
• Coordinate and lead regular technical discussions and status meetings with clients.
• Develop and maintain an in-depth understanding of our products and services.
• Identify opportunities for expanding the use of technology to enhance client outcomes.
• Manage and resolve complex technical problems in collaboration with engineering and support teams.
• Provide proactive risk assessments and recommendations to improve system reliability.
• Ensure clients receive timely and accurate updates on product changes and developments.
• Collaborate with the sales team to support upsell and cross-sell opportunities.
• Deliver reports on service delivery quality and suggest improvements where necessary.
• Participate in the planning and execution of client-centric technical projects.
• Facilitate the onboarding process for new clients, ensuring seamless integration.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical account management or a comparable client-facing role.
• Strong analytical skills to evaluate client needs and technical feasibility.
• Excellent communication and presentation skills to articulate complex concepts clearly.
• Ability to build and maintain strong client relationships effectively.
• Experience working with enterprise-level software solutions and cloud technologies.
• Proficiency in project management tools and methodologies, including Agile practices.