Spa Receptionist (225-804)

We are seeking a professional and vibrant Spa Receptionist to join our wellness team. As the first point of contact for spa clients, the ideal candidate will possess a warm demeanor, excellent communication skills, and the ability to manage multiple tasks efficiently. The Spa Receptionist plays a crucial role in ensuring our clients receive exceptional service, from the moment they book an appointment until they leave the spa's serene environment. Your role as a Spa Receptionist will also involve promoting spa services, handling client inquiries, and maintaining the presentation of the reception area. If you are passionate about the spa and wellness industry and thrive in a fast-paced environment, we would love to hear from you.

Responsibilities

• Greet and welcome clients as they arrive at the spa facility.
• Schedule and confirm spa appointments via phone, email, or in person.
• Inform clients of available spa services and treatments offered.
• Maintain the cleanliness and presentation of the reception area at all times.
• Answer client inquiries and provide information about spa policies and procedures.
• Manage point-of-sale transactions and accurately handle cash and credit card payments.
• Ensure client information is up to date by maintaining accurate records.
• Promote spa services and sales of products offered within the spa.
• Coordinate with spa therapists to ensure timely preparation for upcoming appointments.
• Resolve any client issues or complaints in a professional manner.
• Stock and replenish reception area supplies, including brochures and product samples.
• Assist management with administrative tasks and reports as needed.

Requirements

• High school diploma or equivalent is required for this position.
• Minimum of one year experience in a customer service role is preferred.
• Exceptional verbal and written communication skills are a must.
• Proficiency in scheduling software and Microsoft Office suite is desirable.
• Strong organizational skills and ability to multitask efficiently is essential.
• Friendly and professional demeanor with a passion for client satisfaction.
• Flexibility to work weekends and evenings as spa hours require.