Shift Leader - Hospitality Services

- Ensure productivity, quality of products/services are delivered to the guest
- To continuously innovate/create new ideas to remain competitive in the market
- To focus on guest needs and deal with them promptly and efficiently
- Demonstrate a thorough knowledge of Food and Beverage products and Promotions
- Ensure grooming and hygiene standards are implemented and fully adhered to
- Willingness and ability to Sell or influence others through suggestive selling
- Assess customers’ needs and preferences and provide recommendations/suggestions
- Ability to work cohesively with fellow colleagues and deliver together
- Work in close cooperation with the Production, Stewarding, Fleet and others
- To protect all DWTC assets during event within or outside DWTC
- To ensure safe handling of all operating equipment during operations
- To ensure opening and closing inventory are carried out as per set procedures
- To support physically in logistic movement of the event requirement
- To attend regular trainings conducted or scheduled by Management or HR
- To continuously seek opportunities to develop self and improve knowledge
- The ability to conduct regular team briefings
- Follow and implement the DWTC Policies and Procedures
- Follow Hygiene and Food Safety Procedures
- Follow operations guidelines as directed by the Management
- Willingness to handle cash transactions as part of overall cashiering duties
- Report all financial transaction and sales reports as per set procedures.
- To ensure operations checklist are used and served its purpose for a smooth operations
- Flexibility to work in other outlet or new assignment in order to meet the business demands.
- In addition flexible in working hours and days as per business requirement where and when overtime is requested by the management