Receptionist / Customer Service 23O25

As a Receptionist / Customer Service professional, you will be the first point of contact for clients and visitors, providing exceptional support and ensuring a positive experience from the moment they enter the premises or interact with the company. Your role is pivotal in establishing a welcoming environment and upholding company standards in both customer service and administrative functions. You will be responsible for answering queries, directing visitors, and managing incoming communications efficiently. Additionally, you'll assist with administrative tasks that support the overall operations of the office, ensuring that all processes run smoothly and effectively.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office premises.
• Direct visitors to the appropriate person or department promptly and courteously.
• Manage and operate the telephone switchboard, directing calls and responding to inquiries.
• Maintain the reception area, ensuring it is tidy and presentable at all times.
• Provide basic and accurate information in person and via phone/email.
• Receive, sort, and distribute daily mail and packages efficiently to concerned departments.
• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• Handle complaints and ensure they are resolved promptly to satisfy customers.
• Update appointment calendars and schedule meetings or client calls as necessary.
• Assist in the planning and execution of company events and meetings as needed.
• Perform data entry duties and manage customer records with confidentiality.
• Support the administration team with any ad hoc duties related to office operations.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in office management software like MS Office (Word, Excel, Outlook).
• Excellent organizational skills, capable of multitasking in a fast-paced environment.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to be resourceful and proactive when issues arise in the workplace.
• Professional attitude and appearance, maintaining company standards at all times.
• High school diploma; additional certification in Office Management is a plus.