Service Delivery Agent Tracing - DWC

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As Service Delivery Agent, you will have to ensure safe and timely processing of all Export Cargo throughout the landside and airside handling activities with additional focus on the administration and control of all special cargos including preparation/updating airway bill and flight data in systems based on the shippers and Carriers instructions and in line with IATA/ Country and local Authority Regulations.

In This Role You Will

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
• Complies with all regulatory and IATA standards such as Regulated Agent 3, ISO, IOSA /ISAGO GDP/CEIV standards and ensures staff follows the established procedures in the operations
• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
• Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Carries out dangerous goods and other mandatory/ SOP related checks to ensure handling is in line with the regulations, ensures other operational units and support department are provided with accurate and timely information when requested.
• For product and special cargo codes, verifies authority of Imports customers prior to delivery being affected to ensure alignment with regulations.
• Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo customers at the counters.
• Supports supervisory staff in conducting Ad-hoc audits as and when required.
  
  

Qualification

To be considered for the role, you should meet the below requirements:

• High School with a Certificate (12 years of schooling) or Diploma
• Experience of 2-4 years of experience in in ground handling
• UAE Driving Licence in order to gain ADP to operate equipment
• Good English communication (written and spoken)
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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