Store Manager

A Store Manager is responsible for overseeing the daily operations and management of a retail store. This role requires a dynamic individual who can lead a team, drive sales, and provide excellent customer service while optimizing store profitability and performance. The Store Manager must ensure that all operational standards are met, from inventory management to staff training. They also must implement effective merchandising strategies to increase foot traffic and sales and make strategic decisions to support store growth. This demanding yet rewarding position calls for strong leadership, a keen business sense, and the ability to balance between customer satisfaction and company objectives. The ideal candidate is proactive, detail-oriented, and possesses a deep understanding of the retail industry's dynamics.

Responsibilities

• Oversee the store's daily operations and ensure a smooth working environment.
• Maintain financial health by managing budgets, sales, and P&L statements.
• Hire, train, and supervise staff to deliver optimum performance and service.
• Develop and implement effective merchandising strategies to drive sales growth.
• Ensure compliance with health, safety, and company standards and regulations.
• Monitor inventory levels to manage stock replenishment and prevent shrinkage.
• Foster an environment focused on exceptional customer service and satisfaction.
• Implement promotional plans in coordination with marketing to increase store visibility.
• Resolve customer complaints promptly to maintain store reputation and integrity.
• Analyze sales reports to derive insights for better decision-making and strategy planning.
• Prepare staff schedules to ensure adequate coverage and manage shift operations.
• Collaborate with the regional manager and head office on strategic initiatives.

Requirements

• Proven experience as a store manager or in a similar retail role, minimum 2 years.
• Strong leadership, interpersonal, and communication skills; able to manage a team effectively.
• Proficient in retail management software and knowledgeable in Microsoft Office Suite.
• Solid understanding of financial principles such as budgeting and profit forecasting.
• Ability to analyze and improve store operations and processes for better efficiency.
• Excellent organizational skills with the ability to multi-task and prioritize work.
• Experience in resource planning and staff scheduling to optimize store operations.