Service Coordinator

The Service Coordinator for Electronics is responsible for efficiently coordinating and managing the after-sales service operations for electronic products and systems. This

Responsibilities:

• Provide excellent customer service by addressing customer inquiries, concerns, and service requests related to electronic products and systems. Offer prompt and accurate responses to maintain customer satisfaction.
• Receive and process service requests from customers or field technicians. Prioritize and schedule service appointments based on urgency and availability of resources.
• follow-up to achieve satisfactory outcomes.
• Collaborate with the inventory department to manage the availability and procurement of spare parts required for repairs and replacements.
• Support service technicians by providing necessary information, documentation, and technical assistance to facilitate effective service delivery.
• Handle escalated service issues or complaints from customers and take appropriate actions to resolve conflicts and maintain positive customer relationships.
• Manage service contracts and agreements with customers, ensuring compliance with the terms and conditions outlined in the agreements.
• Ensure adherence to service quality standards and procedures. Implement continuous improvement initiatives to enhance service efficiency and effectiveness.
  
• Stay up-to-date with industry regulations, warranties, and service guidelines related to electronic products and services in the UAE.

• Bachelor's degree in Electronics Engineering, Computer Science, or a related field.
• Proven experience in customer service, preferably in electronics or technical support.
• Strong knowledge of electronic products, systems, and their functionalities.
• Excellent communication and interpersonal skills to interact effectively with customers and internal teams.
• Proficiency in technical troubleshooting and problem-solving techniques.
• Ability to work under pressure and manage multiple service requests simultaneously.
• Organized and detail-oriented with strong time management skills.
• Familiarity with CRM software and service management systems is beneficial.
• Fluency in English is required, and knowledge of Arabic may be an advantage.
• Understanding of UAE's electronics market and customer preferences is a plus.
• Commitment to delivering high-quality service and customer satisfaction.