Service Coordinator

Job Description

A Service Coordinator plays a pivotal role in facilitating superior service delivery within an organization. This position involves managing and coordinating service-related activities to ensure efficient operations and heightened customer satisfaction. A Service Coordinator is often tasked with handling various communications, both internally and externally, ensuring that customer requirements and queries are addressed promptly. This dynamic role demands exceptional organizational skills, outstanding communication abilities, and a knack for problem-solving. By liaising with different teams and stakeholders, a Service Coordinator ensures that service standards are consistently maintained and improved upon. Moreover, they keep track of service processes, documentation, and timelines, ensuring the team meets its objectives efficiently. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and embraces the challenges of multitasking to maintain the seamless flow of service operations.

Responsibilities

• Coordinate and oversee daily service operations to ensure efficiency and quality.
• Act as the primary point of contact for customers, addressing service inquiries promptly.
• Collaborate with various departments to streamline service delivery processes.
• Maintain organized records of service requests, inquiries, and related documentation.
• Monitor service levels and customer feedback to improve service standards.
• Develop and implement procedure improvements to enhance the customer experience.
• Facilitate effective communication between technicians and customers for service resolutions.
• Assist in scheduling and workload planning to optimize resource allocation.
• Ensure compliance with company policies and industry regulations regarding service tasks.
• Regularly update customers on the status of their service requests or issues.
• Identify potential issues in service processes and recommend solutions accordingly.
• Organize training sessions for team members to enhance service delivery skills.

Requirements

• Bachelor’s degree in Business Administration or a related field preferred.
• Proven experience in a service coordination or customer service role.
• Strong organizational skills with an ability to manage multiple tasks.
• Excellent communication skills, both verbal and written, are essential.
• Proficient in using service management software and office applications.
• Capability to work under pressure and handle challenging situations calmly.
• Keen attention to detail and a proactive approach to problem-solving.