Service Advisor
Galadari Brothers
United Arab Emirates
23rd June 2025
2506-1844-14
Job Description
Job Description
Key Responsibilities:
- Scheduling customer bookings and managing arrivals to ensure smooth operations and avoid peak-time congestion.
- Welcoming customers in a courteous and efficient manner to align with Mazda’s service standards and enhance customer satisfaction.
- Handling telephone inquiries promptly and professionally to maintain service quality and responsiveness.
- Conducting joint road tests and inspections to ensure accurate diagnosis and reduce repeat repairs.
- Promoting optional services, accessories, and upselling opportunities to maximize revenue and add customer value.
- Creating accurate Repair Orders and estimates at vehicle drop-off to set clear expectations and avoid delivery-time issues.
- Ensuring first-time fix accuracy and coordinating with technicians to uphold quality standards and customer trust.
- Inspecting vehicle inventory and documenting discrepancies with customer acknowledgment to prevent future disputes.
- Monitoring repair progress and proactively updating customers to ensure timely delivery and manage expectations.
- Ensuring all documentation is complete and vehicle is ready before delivery to avoid last-minute delays.
- Presenting invoices and explaining charges, including warranty/goodwill terms to ensure clarity and customer satisfaction.
- Maintaining accurate customer records in the DMS and following up post-service to build lasting relationships and ensure satisfaction.
- Following up with lapsed customers and reporting potential issues to the Service Manager to support retention and issue resolution.
- Staying updated on product knowledge, technical updates, and warranty processes to deliver informed and efficient service.
- Performing other ad-hoc duties or projects as assigned by management to support departmental goals.
- Graduate in Engineering / Diploma in Automobile / Mechanical
- 2-3 year experience as Service Advisor/Service Consultant, within a reputable automotive dealership.
- Sound Technical knowledge with ability to understand customer needs and requirements.
- Strong analytical, communication and inter-personal skills with administrative competence.
- Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
- Job Identification 204
- Posting Date 06/20/2025, 11:18 AM
- Apply Before 06/30/2025, 11:18 AM
- Locations GB Dubai Office , Dubai, AE
- Division Motors Division
- Function Admin & Operations Support
- Employee Category Permanent Full Time
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.galadaribrothers.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Investment Management | ||
What We Offer
About the Company
Galadari Brothers is a conglomerate based in the United Arab Emirates with a heritage spanning over six decades with diverse interests in industries including heavy equipment, motors, media, food & beverage, engineering, travel & tourism, real estate, sports, facilities management, contracting and other ventures.In addition to Khaleej Times, the UAE's pioneering English-language newspaper and media house, which has played a pivotal role in the group's success story, Galadari is synonymous with leading brands such as Baskin Robbins, Dunkin’, Halla Shawarma, Mazda, Komatsu, Kawasaki, JCB, Kyochon, Sitrak, and more. Established in 1961, Galadari currently employs a team of more than 6,000 from over 50 nationalities, serving over 70 million customers yearly. Its business operations extend beyond the UAE to the wider GCC region, Sri Lanka, Jordan, Morocco, India, the UK, and Australia. Its heritage and future aspiration are tied with its birthplace – the UAE.
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