Senior Relationship Manager (225-613)

The role of a Senior Relationship Manager is a pivotal position within any organization that prioritizes customer engagement and business growth. As a Senior Relationship Manager, you will be instrumental in fostering and nurturing relationships with key clients, ensuring their needs are met and their expectations are exceeded. Your ability to understand customer requirements and translate them into business opportunities is crucial in maintaining long-term relationships. You will collaborate closely with clients to provide tailored solutions that enhance their experience and add value to their businesses. In conjunction with your team, you will strategize and execute business plans that align with client objectives, contributing significantly to the company's overall success.

Responsibilities

• Develop and maintain strong relationships with key clients to ensure their satisfaction.
• Identify and capitalize on new business opportunities to achieve company growth objectives.
• Collaborate with clients to understand their needs and tailor solutions accordingly.
• Monitor industry trends to provide clients with insights and competitive advantages.
• Lead client meetings to discuss their requirements and present strategic solutions.
• Ensure timely resolution of client issues, enhancing their overall experience.
• Work closely with the sales team to develop effective strategies for client retention.
• Prepare and present comprehensive business reviews to clients and stakeholders.
• Maintain detailed client records and update them regularly to reflect current engagements.
• Lead contract negotiations ensuring mutually beneficial terms for both parties.
• Guide junior team members by sharing knowledge and best practices.
• Conduct regular portfolio reviews to assess client satisfaction and areas for improvement.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Proven experience in a relationship management role within relevant industries.
• Strong interpersonal skills with excellent verbal and written communication abilities.
• Demonstrated ability to manage key accounts and build long-lasting relationships.
• Proficiency in CRM software and Microsoft Office Suite is essential.
• A strategic mindset with the ability to assess and implement business solutions.
• Proven problem-solving skills with a focus on customer service excellence.
• Ability to work independently and as part of a team in a fast-paced environment.