Senior Personal Banking Advisor UAE National
Talentmate
United Arab Emirates
16th September 2025
2509-2195-161
Job Description
- To interact with customers over the phone and provide them with E2E excellent customer service / Experience, and be able to identify and fulfill their different financial needs.
- Interact with Personal Banking customers over the phone and assist them on any query.
- Provide excellent customer service to achieve customer loyalty and long term Cm relationship.
- End to End Problem Solving and ownership.
- Convert sales opportunities in order to meet financial targets and generate revenue.
- Clarify and explain different banking procedures, products and processes over the telephone.
- Capture and report customer feedback towards continual product development.
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by priority banking.
- Mostly related to explaining procedures or providing information regarding retail banking products offered to premier customers.
- Also involves root cause analysis and reversals of charges and fees when necessary.
- Limited to certain functions which enable on-the-spot problem resolution.
- University Graduate (preferably with some finance / banking or math component).
- Fluent in both “Arabic and English”
- 1 – 3 years experience in similar field
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.
- Flexibility to work on shifts / Timings
- Strong computer skills
- Ability to work in Shifts and round the clock
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.mashreqbank.com/uae/en/corporate/home | Job Function: | Sales |
| Company Industry/ Sector: |
Banking | ||
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