Senior Client Engagement

Job description

About Us We believe that service in the interest of our clients is the key to strong and lasting relationships with them. To that end, everyone in the business is involved in supporting our client facing teams. This is especially so when it comes to a market defining platform we developed and launched 5 years ago, and for which we now want to expand the Client Engagement team. We have ambitious growth dreams in this space but we recognize that it is our people who make our dreams come true. And so we are announcing an opening on Client Engagement Team for you to join us on our journey of turning our dreams into reality.About The RoleAs a B2B Senior Client Engagement / Client Success Associate with 5 years relevant experience, you’ll be responsible for nurturing, maintaining and retaining the relationships with your clients, thereby creating a true partnership in which the client views our service as an extension to their own operation. You will also be set the challenge of convincing other companies to join the growing list of blue chip MNCs that have chosen our platform. A further Key Result Area for the Client Engagement Associate at ManSci is developing strategic as well as day to day client centered activity in response to Client needs and seeking out and capturing new opportunities for increasing revenue.About You

• The ideal candidate will have worked in a B2B company serving clients in the Fast Moving Consumer Goods Industry across the GCC or the wider Middle East.
• An undergraduate degree from a recognized university and experience of 1 to 3 years in B2B service selling are advantageous.
• Proficiency in both English & Arabic is necessary as are high quality written and verbal communication skills.
• Strength in presenting, interpersonal relations, negotiation, influencing, teamwork and creative problem solving support your candidacy.
• A self starter with the ability to work independently and manage your workload effectively will enhance your success at tackling this role.

Most importantly though, you must have a passion for exceeding the expectations of people who are your clients. Ideally, you will already be based in the United Arab Emirates, and preferably in Dubai 

As a Senior Client Associate, you will play a crucial role in managing client relationships and supporting sales activities within the financial services industry. This position requires a blend of project management, market analysis, and effective communication skills to ensure client satisfaction and business growth.

Responsibilities

• Collaborate with clients to understand their needs and provide tailored solutions
• Utilize customer relationship management (CRM) tools like Salesforce to track interactions and progress
• Support sales efforts by preparing presentations, proposals, and reports
• Analyze market trends and client data to identify opportunities for growth
• Manage accounts by ensuring timely responses to inquiries and addressing any issues promptly

Qualifications

• Experience in project management, account management, or sales within the financial services sector
• Proficiency in using CRM software such as Salesforce
• Strong analytical skills to interpret data and make informed decisions
• Excellent communication skills to interact with clients and internal teams effectively
• Familiarity with Software as a Service (SaaS) products would be advantageous