Sales Assistant (225-902)

A Sales Assistant is an essential role in any sales-driven organization, responsible for supporting and enhancing the sales process and customer experience. This position requires a proactive approach to customer engagement, as well as organizational skills to manage inventory, sales tracking, and customer data. Sales Assistants are at the forefront of customer interactions, providing necessary information about products and services, handling inquiries, and ensuring each customer has a positive experience. The role requires excellent interpersonal abilities and a strong understanding of the product or service offered. With a collaborative spirit and a goal-oriented mindset, a Sales Assistant contributes to driving sales performance and achieving company objectives.

Responsibilities

• Greet and assist customers with product inquiries and sales transactions.
• Maintain a tidy and organized store environment for optimal customer experience.
• Ensure timely restocking of products and monitor inventory levels accurately.
• Provide exceptional customer service and handle customer grievances professionally.
• Support sales staff in managing customer accounts and processing orders efficiently.
• Develop and maintain product knowledge to offer informed recommendations to customers.
• Engage customers by offering promotions, discounts, and membership opportunities.
• Collaborate with the marketing team to create effective in-store displays and promotions.
• Ensure all sales operations comply with company policies and regulatory standards.
• Offer technical support for electronic systems used during the sale transaction.
• Assist with conducting sales analysis and reporting to improve sales strategies.
• Aid in training new sales team members on company policies and customer interactions.

Requirements

• High school diploma or equivalent educational qualification is mandatory.
• Previous experience in retail or sales environments is highly preferred.
• Strong communication skills to effectively engage with customers and staff.
• Proficiency in using point of sale (POS) and digital sales software.
• Strong interpersonal skills with a customer-focused orientation.
• Ability to multitask and manage time efficiently in a fast-paced setting.
• Professional attitude and a collaborative spirit for team collaboration.