Residences Concierge (225-626)

The Residences Concierge plays a pivotal role in ensuring the highest levels of service and hospitality are provided to residents in a luxury living environment. As the first point of contact, the concierge is responsible for managing the reception area, addressing resident inquiries, coordinating services, and offering a personalized experience rooted in efficiency and luxury. The ideal candidate will embody professionalism, resourcefulness, and a keen attention to detail, ensuring each interaction meets the high standards expected in an upscale residential setting. The concierge must be prepared to handle a variety of tasks, from booking reservations and arranging transportation to addressing maintenance issues, all while displaying impeccable communication and interpersonal skills. This role requires a dynamic individual who can anticipate resident needs, provide solutions, and contribute positively to a cohesive living community.

Responsibilities

• Greet residents and guests warmly and assist with any initial inquiries.
• Manage and maintain the front desk operations effectively and efficiently.
• Coordinate with housekeeping and maintenance for timely resolution of issues.
• Assist residents in making reservations for travel, dining, and entertainment.
• Provide detailed information about local attractions and services available nearby.
• Maintain privacy and confidentiality of resident and guest information.
• Handle incoming calls and emails, ensuring professional communication standards.
• Monitor security operations, including visitor management and access control.
• Organize events and activities to enhance the resident living experience.
• Coordinate with vendors and service providers for resident needs and requests.
• Document and report any discrepancies or issues to management promptly.
• Provide support during emergency situations following established protocols.

Requirements

• High school diploma or equivalent; additional coursework in hospitality is beneficial.
• Previous experience in a luxury hotel or residential concierge role preferred.
• Exceptional customer service skills with a professional and approachable demeanor.
• Strong organizational skills with the ability to multitask under pressure.
• Excellent verbal and written communication skills are essential for success.
• Ability to work independently as well as part of a team environment.
• Proficiency in using computer systems and software for managing tasks.