Reservations Officer
Sofitel
United Arab Emirates
3rd June 2025
2506-2012-10
Job Description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job Description
- Handle all incoming and outgoing room reservation requests via phone, email, and online channels, ensuring adherence to hotel standards and procedures.
- Provide exceptional communication and sales skills to enhance the hotels image, offering guests an outstanding experience that promotes loyalty and increases revenue.
- Recognize potential clients, forward relevant information to the Sales Department, and identify VIP guests, applying appropriate policies for personalized service.
- Actively promote Accor loyalty programs and hotel promotions to guests to increase retention and sales.
- Ensure guest privacy and confidentiality at all times in line with company policy.
- Professionally manage guest complaints or special requests, ensuring timely resolution and documenting any issues for follow-up.
- Maintain accurate data entry for reservations in the Property Management System (PMS), ensuring all bookings are entered correctly and up-to-date.
- Keep a thorough understanding of guest preferences and booking history. Monitor booking availability and following up when necessary.
- Provide updated reports and statistics to management and other departments regarding reservation activity, occupancy rates, and any relevant data.
- Manage daily checklists, administrative tasks, and maintain filing and communication systems to ensure the reservation process runs smoothly.
- Carry out additional duties and special projects as assigned by management.
- High school diploma or equivalent required; a degree in Hospitality Management or related field is a plus.
- Proven experience in a reservations or customer service role, preferably in a hotel environment.
- Excellent communication, sales, and customer service skills.
- Ability to manage multiple tasks efficiently and prioritize in a fast-paced environment.
- Professional demeanor with a focus on guest satisfaction and privacy.
- Fluency in English and other languages is preferred.
- Knowledge of Accor’s loyalty programs and hotel promotions is a plus.
Job Details
| Role Level: | Entry-Level | Work Type: | Temporary |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | sofitel.com | Job Function: | Travel & Tourism |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
At Sofitel, we are more than luxury hotels. Guided by our French zest for life, we inspire heartfelt encounters shining a light on vibrant local cultures with our remarkable savoir-faire, and heartfelt service.With more than 120 addresses worldwide, Sofitel aspires to ignite love, unlock the extraordinary, and foster discovery in every stay. Through the fusion of French zest and local culture, be it the culinary artistry of a thoughtfully crafted dish, the exhibition of captivating local artistry, or the serenity of our wellness spaces, we harness the transformative power of our cultural link. At Sofitel, it's within these moments that we reinvent luxury, etching an indelible impression on your heart and soul.Sofitel also includes Sofitel Legend, six hotels, six living legends, where secrets are whispered, where past meets present and where awe-inspiring stories unfold every day.
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