Reservations Agent - Arabic Speaker

As a Reservations Agent - Arabic Speaker, you will play a crucial role in ensuring our customers have a seamless booking and reservation process. You will be the first point of contact for our clients, providing them with comprehensive information regarding our services and offerings. With your exceptional communication skills in both Arabic and English, you will assist our regional and international clients, delivering customer service of the highest standard. Your role will require a keen eye for detail, the capability to manage reservations accurately, and the ability to handle queries and issues efficiently to ensure client satisfaction and foster our company's professional image.

Responsibilities

• Handle inbound reservation calls with professionalism, offering accurate information on services.
• Utilize booking software to manage and update reservation details efficiently.
• Communicate in Arabic and English to enhance client understanding and satisfaction.
• Assist clients in planning and booking the most suitable accommodation and travel services.
• Provide excellent customer service by resolving inquiries and complaints promptly.
• Manage inquiries through emails, phone calls, and other communication channels effectively.
• Ensure all reservations comply with company policies and procedures accurately.
• Keep records of customer interactions to streamline follow-up and improve service quality.
• Work collaboratively with team members to meet overall call center and company objectives.
• Stay updated on industry trends to provide clients with accurate, up-to-date information.
• Coordinate with other departments to resolve complex issues that may arise during bookings.
• Offer alternate booking solutions during peak seasons to maximize service delivery.

Requirements

• Fluency in Arabic and English is essential for communication purposes.
• Proven experience in the reservations department or relevant customer service role.
• Excellent verbal and written communication skills for effective engagement.
• Proficiency in using reservation systems and booking platforms required.
• Must possess strong organizational skills and a keen eye for detail.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Flexibility in working hours, including weekends and holidays, is necessary.