Relationship Manager UAE National Role Global Network Banking

Job Description

Relationship Manager (UAE National Role), Global Network Banking - 0000LNE9

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are seeking an ambitious individual to join the Global Network Banking team in Dubai as a Relationship Manager to support the growing business and achieve divisional targets. The Relationship Management role provides dedicated relationship management to a portfolio of international corporate customers with accountability for sales, service, risk and operational delivery.

In this role, you will:

• Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
• Proactively grow international and cross border revenue and assist the team deliver key business development initiatives.
• Work collaboratively with other Global Businesses, Product and Service Partners to identify opportunities to connect customers to opportunities and strengthen the relationship
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
• Ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements, in Group systems
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
• Maintain a proactive calling programme to service clients, ensuring senior management and key stakeholders for large corporate clients are contacted regularly
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
  
  

Requirements

To be successful in the role, you should meet the following requirements:

• Knowledge of the Corporate Banking market
• Basic understanding of banking specially risk management, operational and regulatory, credit analysis and judgmental lending
• Have ability to build strong, lasting relationships with internal and external parties
• Basic understanding of risk management and credit mitigants with a commercial acumen
• Strong knowledge of Bank’s structures, processes and procedures with ability to navigate in a complex matrixed environment
• Customer driven with a proactive approach, strong sales, marketing orientation and entrepreneurial spirit
• Sound Knowledge of the UAE business environment is an asset
• Good prioritizing, organizational and time management abilities
• Graduation degree is a must
  
  

For further details and application information please visit our careers site, searching under reference number 0000LNE9.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Management of Risk

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

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