Receptionist (225-724)

The role of a Receptionist is pivotal in creating a welcoming environment for clients and visitors while ensuring the smooth operation of the front office. As the first point of contact, the Receptionist must possess excellent interpersonal communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. This position is a blend of administrative support and customer service, demanding attention to detail and the ability to handle sensitive information with confidentiality. The ideal candidate will embody professionalism and be proactive in addressing client inquiries and concerns, ensuring a positive first impression for everyone entering or contacting the organization.

Responsibilities

• Greet and welcome visitors, clients, and employees upon their arrival at the front desk.
• Answer, screen, and forward incoming phone calls promptly and courteously.
• Maintain a tidy and organized reception area, ensuring materials are stocked and the space is welcoming.
• Assist visitors in navigating the office and provide them with necessary information.
• Schedule and confirm appointments while managing multiple calendars effectively.
• Receive, sort, and distribute daily mail and deliveries efficiently and accurately.
• Perform clerical tasks such as filing, data entry, and handling correspondence.
• Handle sensitive and confidential information with discretion and responsibility.
• Collaborate with administrative staff to support organizational operations and projects.
• Maintain security by following procedures, monitoring logbooks, and issuing visitor badges.
• Resolve customer service complaints or issues promptly and effectively.
• Maintain and update records, files, and databases as required.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficient with office management systems and Microsoft Office Suite software.
• Strong organizational and multitasking abilities to manage a fast-paced environment.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Customer service attitude with the ability to handle diverse situations calmly and effectively.
• High school diploma; additional certification in Office Management is advantageous.
• Attention to detail, with an aptitude for accuracy and professionalism.