PFT Solutions And IT Specialist Middle East
Vitalograph
United Arab Emirates
6th June 2025
2506-3023-1
Job Description
Job DescriptionVitalograph is a global leader in respiratory diagnostics and services, supporting Primary Care, Occupational Health, Clinical Trials, and more. We’re a family-owned business with over 60 years of growth, innovation, and commitment to quality. With headquarters in the UK and operations in Ireland, Germany, and the USA, we pride ourselves on our open, people-focused culture and dedication to excellence. Join us in the Middle East and be part of a team making a real impact in healthcare!
About The Role
As the Technical Specialist for PFT Solutions for the Middle East, within the Vitalograph Respiratory Diagnostic Solutions team, your primary responsibility is to provide expert Level 2 medical device hardware and software support on all Vitalograph PFT Solutions products, services and solutions to internal stakeholders, distribution partners, and end users in the Middle East region
Key Responsibilities
- To be the Level 2 medical device and software expert and be able to converse at a high level with customers, troubleshoot complex problems and fully explain the features and benefits of PFT Solutions products (including the device hardware, software, and associated network solutions).
- Provide Level 2 onsite and remote device service, and application software support for all PFT Solutions products, supported by the wider PFT Solutions team, to internal stakeholders, distribution partners, and end users globally.
- Handle customer complaints for the product range through the QMS, performing root cause analyses and developing preventative and corrective actions.
- Provide installation, maintenance, troubleshooting and repair training courses to internal stakeholders and partners including the creation of all associated materials, manuals, and documentation.
- Assist with initial and selective important installations at customer locations.
- Support IT projects and, where appropriate attend meetings with customer IT departments to discuss scope, timelines, and deliverables.
- Create and maintain documentation, manuals, etc. to support the role, internal stakeholders, distribution partners and end users.
- Support sales and marketing with select projects, workshops, and exhibitions.
- Advise Product Management regarding customer satisfaction, customer feedback, product performance, and suggestions for product improvements.
- Bachelor’s degree in related field and/or equivalent training and work experience.
- Proven, strong technical service and maintenance experience.
- Proven experience in teaching or a similar role, preferably in the healthcare industry.
- In depth technical knowledge and understanding of PFT Solution products and services.
- Strong technical and IT aptitude and ability to explain complex concepts in a clear and concise manner.
- Customer-focused mindset with a strong commitment to customer satisfaction.
R: 2024_188
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://vitalograph.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Medical Equipment Manufacturing | ||
What We Offer
About the Company
Vitalograph is a global leader in respiratory diagnostics. We manufacture and supply high quality spirometers and medical devices which aid the detection, diagnosis and management of respiratory conditions. Our products are used in over 113 countries by medical professionals in healthcare and occupational health settings. We have also delivered successful clinical trials for many of the world’s leading pharmaceutical companies, biotech and contract research organisations. We stand over every claim we make and believe in doing things the right way. As a company, we are committed to pushing the boundaries of medical diagnostics in cardiorespiratory care. Vitalograph was formed by Dietmar Garbe in 1963 when he developed an innovative portable spirometer which he then began to manufacture at his home in the UK. That pioneering spirit continues in Vitalograph to this day. We remain highly specialised in the field of spirometry and respiratory diagnostics but the scope of our medical products and services has expanded considerably. Our product range includes spirometers, lung & asthma monitors, COPD screeners, medical workstations as well as software and consumables. We understand that data accuracy is vital, so we use robust dependable measuring technology which provides fast accurate results every time. From our UK headquarters, we serve global markets with operations in Ireland, Germany, USA and Japan. Our focus is always on improving patient lives and patient outcomes through our accurate, high-quality devices and services. We have been in business for over half a century because we care about providing quality products and data you can trust. We pride ourselves on excellence and innovation.Vitalograph USA - Vitalograph UK - Vitalograph Ireland - Vitalograph Germany - Vitalograph Japan - Vitalograph International
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