Patient Happiness Executive

The Patient Happiness Executive plays a vital role in ensuring a positive and comforting experience for patients throughout their journey in a healthcare facility. This role focuses on patient engagement, satisfaction, and service excellence while acting as the primary liaison between patients and healthcare staff. Operating within the UAE’s healthcare framework, the executive ensures that patient rights, cultural sensitivities, and feedback are addressed with empathy and professionalism.

Responsibilities:

• Greeting and assisting patients courteously from the moment of arrival to departure, ensuring a welcoming environment.

• Responding to patient inquiries, concerns, and complaints in a timely and empathetic manner.

• Coordinating with clinical and non-clinical staff to resolve patient issues and improve service delivery.

• Monitoring patient feedback through surveys and suggestion channels and compiling reports for quality improvement.

• Ensuring patient rights and responsibilities are communicated and respected at all times.

• Assisting patients with navigation, appointments, documentation, and other administrative needs.

• Participating in service excellence programs and initiatives aimed at improving patient satisfaction scores.

• Maintaining confidentiality and adhering to healthcare privacy regulations.

Requirements:

• Bachelor’s degree in Healthcare Administration, Hospitality, Communications, or a related field.

• Minimum 2 years of experience in a customer service or patient-facing role, preferably in the healthcare sector.

• Strong interpersonal skills and the ability to communicate effectively in a multicultural environment.

• Proficiency in both English and Arabic is preferred; additional language skills are a plus.

• Empathetic, patient-focused mindset with excellent problem-solving abilities.

• Knowledge of UAE healthcare service standards and patient rights regulations.

• Proficient in MS Office and hospital information systems.