Patient Administrator (225-704)

The role of a Patient Administrator is pivotal in ensuring the smooth operation of healthcare facilities. Often acting as the first point of contact for patients, a Patient Administrator's role is crucial in delivering excellent service and effective communication with both patients and healthcare professionals. The position requires a high degree of organizational skill, as it involves managing patient records, scheduling appointments, and processing various administrative tasks essential to healthcare settings. A Patient Administrator must exhibit a compassionate attitude and have the capability to handle inquiries, process information accurately, and maintain confidentiality at all times. This role demands a strong ability to multitask and prioritize tasks efficiently. It is perfect for someone who thrives in a fast-paced environment and is committed to contributing positively to patient care and the overall patient experience.

Responsibilities

• Greet and assist patients professionally and compassionately upon their arrival.
• Schedule, reschedule, and manage appointments effectively using healthcare software.
• Maintain and update patient records with accuracy and confidentiality.
• Answer patient inquiries through phone, email, and in-person interactions promptly.
• Process insurance information and handle billing tasks efficiently.
• Coordinate with healthcare professionals to ensure treatment plans are followed.
• Prepare and maintain administrative reports and documentation as needed.
• Ensure compliance with healthcare regulations and organizational policies.
• Resolve patient concerns and complaints in a timely and empathetic manner.
• Assist in maintaining a clean, organized, and patient-friendly front office area.
• Work collaboratively with team members to improve the patient experience.
• Participate in ongoing training and development initiatives within the organization.

Requirements

• High school diploma or equivalent qualification in a relevant field.
• Previous experience in a healthcare administrative role is highly advantageous.
• Proficient in healthcare management software and Microsoft Office Suite.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Ability to maintain patient confidentiality and handle sensitive information discreetly.
• Comfortable working in a fast-paced environment with flexibility in work hours.