Operations Manager - Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our Integrated Facilities Services team in Dubai.

Scope:

Responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational, and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.

Financial

• Ensure daily deployments are maintained as per the contractual
• Ensure invoice information’s and client approvals are shared within the stipulated time frame
• Ensure to monitor all contract spends under the budgetary line
• Ensure contractual KPIs are maintained as per scope
• Identify and implement cost-saving initiatives without compromising on service standards
• Manage the inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization
• Maintain healthy and effective business communication with Internal department
• Develop and maintain a good working relationship with client and hold regular meeting to ensure the smooth running of the contracts
• Timely actions on client escalations and other operational needs
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency
• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness
• Ensure all cleaning operations comply with health and safety regulations and company policy
• Provide training staff on safe cleaning practice and proper use of cleaning chemicals and equipment

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery
• Maintain, Monitor, and review all service level agreements within the contract scope of work on a monthly basis
• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client
• Effective utilization of CAFM systems
• Maintain accurate records of cleaning activities staff performance inventory levels and financial performance
• Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics
• Ensure all contract documentation related to service is up-to-date and compliant with company policies and regulatory requirements
• Conduct regular inspections of cleaning activities and sites to ensure quality standard are met
• Develop and maintain a system for client feedback to continuously improve service delivery

Innovation

• Identify and implement technology solutions
• Improve cleaning effectiveness by developing new cleaning methods
• Creating customized cleaning solutions

Selection Criteria

• 3–5 years’ experience in a similar capacity
• Bachelor’s degree
• Certified in BICS preferred
• Excellent English writing and communication skills
• Valid UAE driving license
• Extensive knowledge in computers and reporting systems
• Excellent knowledge on CAFM systems
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities and work under pressure
• Regular travel to client sites for inspections and meetings
• May require working outside of regular business hours to meet client needs