Assistant Operations Manager - Transport

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Assistant Operations Manager – Transport to join our Logistics Services team in Dubai.

Scope:

Responsible for ensuring all operational and administrative components of the transport unit are met as per contractual & operational needs. The individual will be responsible for contract mobilizations, demobilizations of manpower & fleet and smooth day-to-day delivery of operations for transportation services, on a twenty-four-hour basis.

To plan and coordinate managed and manpower services, drive operational efficiencies, improve service delivery, manage costs and ensure profitable performance.

Responsibilities:

Financial

• Day-to-day management of transport operations, ensuring the solutions are delivered in the scope of the commercial client contract and in line with the TG operating procedures
• Effective management of site profit and loss
• Design Implement and control reporting of fuel consumption reporting
• Responsible for the preparations of the monthly staff meetings and for the daily/weekly briefings with team supervisors

Customer

• Liaising with control center and monitoring the real-time tracking ensuring all the vehicles and drivers are efficiently utilized.
• Work with operations team to ensure any issues/conflicts are resolved satisfactorily to maintain the high service levels
• Establishes and maintains excellent customer communication and service excellence links with all internal & external customers

Process

• Productivity analysis of vehicles – Actual vs Planned,
• Maintaining all fleet records of KMs/mileage, maintenance record, incidents etc.
• Responsible for conducting monthly site visits, ensure the feedback is captured in site audit form and actioned
• Ensure that all site employees/drivers are compliant with RTA, other relevant authorities and TG HSE.
• Responsible to ensure all records and activities are recorded in Oracle and ICT systems in accordance with SOPs

Innovation

• Proactively leads and manage the planning and preparation for contracts including, manpower deployments, fleet mobilization, demobilization, accommodation, transport, welfare and relations & training.
• Coaching coordinators and employees on best practices of operational initiatives
• Drive a lean culture within the team, focused on operational excellence and business performance
• Conduct continuous analysis of fleet, drivers and schedule patterns to consolidate, improve and maximize usage of fleet and resources to reducing transportation cost, recommending cost control measures
• Operational excellence on all activities contracts to be achieved by strictly adhering to and surpassing agreed KPI’s

Skills

• Proficiency in MS Excel and MS Office suite
• GPS systems exposure
• Ability to communicate effectively
• Prior experience with administration, reporting, and supervision
• Exposure to transport operations