ONLINE CUSTOMER SERVICE FLORAL EXPERIENCE

Job Title: Online Customer Service Representative (Floral Experience)

Job Type: Full-Time

Job Description:

Our company is looking for a friendly and reliable Online Customer Service Representative with experience in the flower industry. You will assist customers with online orders, answer questions about flowers, arrangements, and products listed on the website, and help solve delivery or product issues.

Responsibilities:

• Respond to customer inquiries via chat, email, and phone.
• Help customers choose the flowers or gifts.
• Handle order issues, returns, and delivery updates.
• Provide care tips and product recommendations.
  
  

• Experience in customer service.
• Knowledge of flowers and floral arrangements.
• Good communication and problem-solving skills.
• Comfortable using basic computer systems.
  
  

• High school or equivalent (Preferred)
  
  

• online customer service with Floral: 2 years (Preferred)