Officer - Airport Resource Allocator And Optimization

MAIN OBJECTIVE OF ROLE

To maximise the daily utilisation of resources and provide a daily resource allocation plan by optimally allocating the key operational resources (including manpower, equipment, and facilities).

Key Responsibilities

• Ensures the daily availability of adequate qualified staff to meet the requirements of the operations, considering all aspects of manpower planning calculations based on the scheduled and unscheduled tasks.
• Communicates real time updates directly to Airport staff ensuring work is conducted as efficient as possible and reallocates tasks as required.
• Keeps track of all teams on shift (schedules, locations, etc.) as well as all leave allocations, absences etc.
• Reviews and ensures that all overtime related information is updated in resource management system.
• Provides input into the scenario analysis testing (what-if) and monitors the execution of manpower optimisation initiatives whilst acting as technical liaison between vendor and IT (with regards to the planning rostering, pre-planning and real time control (RTC) systems).
• Provides input into resource requirements/business cases prepared by the department for additional, replacement resources keeping in view the yearly budget plan, KPIs and other parameters.
• Implements unscheduled manpower plans to cater for high demand scenarios and provides feedback on its execution.
• Provides a 24–72-hour shift plans taking into account expected demands, schedules and roster resources while accounting for any unplanned situations (sicknesses, flight diversions etc.).
• Improves operational efficiency and productivity by utilizing specialist knowledge of the decision support system (resource management system (RMS), Real-time control (RTC), check-in system DCS, or third-party management system, etc.)
• Ensures smooth handover for staff whose shift has ended and those who have begun their shifts.
• Monitors shortage in manpower due to absenteeism-leaves and liaise with section supervisors to adjust allocation of available resources to cover all passenger services activities and avoid delays.
• Evaluates feedback from real time control (RTC)/statistics reports on engagement rule variations and utilise information t review and recommends revised engagement standards this will help in an optimised plan-deliver review cycle.
• Prepares and maintains all regular/ad hoc reports pertaining to the KPI, short and long terms manpower status/requirements, engagement rules and master rosters on a weekly, monthly basis for senior management make informed resource and manpower related decisions.
  
  

• Bachelors Degree (3+ years)
• Fluent in English
• Experience in airport operations (preferably in fields related to resource management and scheduling)
• Minimum of 3 years using RMS (preferably INFORM RMS)
• Years with qualifications: 3 - 5 years
  
  

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)