Manager - Data Analytics And CRM

Job Description

Manager – Data, Analytics and CRM (0000LO5E)

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HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are seeking a dynamic and experienced manager to lead our Business Intelligence and Reporting team. This role is pivotal in overseeing all reporting and BI requirements across key areas such as Segments, Customer Life Cycle Management (CLCM), Products, Transactional Banking and Channels. The successful candidate will drive strategic projects, ensure high-quality data management, and collaborate with cross-functional teams to deliver innovative data-driven solutions that support business growth.

In this role, you will be responsible for:

• Business Intelligence and Reporting
• Overseeing all Reporting and BI requirements including Segments, CLCM, Products, Transactional Banking and Channels for the UAE Market.
• Lead the new Product implementation, Journey Implementation Reporting and BI Projects behalf of Data and Analytics Function.
• Strategic Projects:
• Acting as the central point of contact for Data Analytics and reporting solutions for all new Projects for UAE. Respective Project teams and Product teams engage for various projects.
• Evaluates the scope of the Project and the requirements are within the domain of Data and Analytics before committing to engage for solutions.
• Close coordination with Analytics VS and Data and Analytics teams to assign/agree on the solution responsibilities required to deliver the project demands.
• Data Management
• Ensures all the required Data products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution
• Ensures the delivery of information to support the strategic and tactical information needs of the UAE IWPB Business.
• Responsible for delivery of high-quality Data & Information Management & Analysis solutions & provide tailored consultative service to Global Businesses, Global Functions, Regional & country teams.
  
  

Requirements

To be successful in the role, you should meet the following requirements:

• Graduation degree is a must to secure a UAE Visa and Work Permit.
• In depth experience of Business Leadership focused primarily on the Financial Services & Data and Information Management
• Experience in driving and large-scale change and transformation Program
• Experience in creating/managing data governance frameworks
• Exceptional understanding of Bank core banking systems and application systems
• Experience in Data analysis/Data quality tools
• Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations.
• Knowledge of in advanced BI and Data tools especially SAS, Looker, Qlik.
• Experience in GCP / Cloud and related tools like Data fusion and Data studio
• Exceptionally strong organizational, problem-solving and communication skills
• Ability to think creatively to drive innovative solutions
• Collaborate with partners across business groups, evaluate emerging techniques that may contribute to existing analytical capabilities and computational models
• Ability to work in cross-functional teams. Strong interpersonal skills and drive for success.
• Maintain the level of communication/interaction across the team and direct manager including onshore business partners
  
  

For further details and application information please visit our careers site, searching under reference number 0000LO5E.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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