Manager Customer Services

To manage and co-ordinate all activities of customer service Dept. within the MENA Supply chain organization, to deliver the optimum Customer service possible to Customers.

The job involves strong focus on ensuring the orders are processed and executed on time to deliver optimum service levels to the customers. Challenging environment with regards to documentation requirements and needs focus on managing the complexity of regulations in the region

What We Ask

Knowledge & Skills

• Expert knowledge in Customer Service (at least 3-5 years)
• Expert Knowledge of IT literacy in ERP’s and SAP /QAD master-data.
• Profession MS Excel and Power-point Office skills.
• Expert knowledge of Logistics dynamics (warehousing and transportation)
• Distributor management and solid understanding of P&L
  
  
  

Personal attributes:

• Good negotiation and interpersonal skills.
• Self-driven, challenging the status que mind-set
• Attentive to details, analytical thinking and good Numerical skills.
• Communication (Oral & written) and Presentation skills.
• Logical & systematic approach to resolve issues and generate ideas.
  
  
  

What We Offer

At FrieslandCampina, you'll immerse yourself in a unique, globally connected culture, where collaboration with colleagues across all our businesses is part of daily life. Alongside a competitive salary and comprehensive benefits package, we’re dedicated to your ongoing development, offering abundant opportunities for hands-on learning. Our informal, friendly environment fosters teamwork with passionate professionals who share your drive for excellence. At FrieslandCampina, we empower you with the autonomy and confidence to make a meaningful impact — helping to nourish the world while advancing your career.

Vacancy Description

Key Responsibilities:

• Deliver key KPI OTIF, primary sales volume achievement, cost savings and cost avoidance.
• Project sales by month and highlight risks on a weekly basis.
• Supervise Order processing for all Supply points.
• Make sure analysis of Order Status Reports of all Supply points, manage and monitor vessel bookings by supply points, track shipments to ensure on time delivery of shipments.
• Responsible to confirm invoicing and receipt of shipping documents from supply points to ensure timely delivery of shipping documents to customer.
• Resolve issues /queries from customers with regards to orders, shipments status, and primary shipment forecast.
• Set objectives for the CS team and perform mid/ year end appraisals.
• Provide reports /analysis and key innovative solutions to Supply Chain Manager.
• Facilitate insurance claims by distributors to ensure timely compensation from Insurers /underwriters.
• Drive Supply Chain cost savings.
• Close interaction with Logistics Manager and with shared responsibilities to deliver primary sales volumes on time in full
• Generate and drive SC data intelligence by creating new tools and thinking out of the box mindset.
  
  
  

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

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