Key Account Executive (225-612)

A Key Account Executive is a vital role in maintaining and expanding relationships with strategically important clients. The Key Account Executive will focus on nurturing and growing connections with designated customers, ensuring that their needs are understood and met effectively. This role involves working hand-in-hand with these major clients to deliver tailored solutions that enhance their business outcomes. The position requires exceptional communication skills, keen problem-solving abilities, and a deep understanding of the company’s products or services. The ideal candidate will be dedicated to developing strong partnerships, anticipating client needs, and contributing to revenue growth by maximizing the profitability of these key accounts.

Responsibilities

• Develop and nurture long-lasting relationships with key clients to foster trust.
• Collaborate with sales and marketing teams to meet and exceed client expectations.
• Consistently communicate with clients to understand and meet their requirements.
• Identify opportunities for growth within existing client accounts to increase revenue.
• Create tailored solutions by aligning products and services with client needs.
• Ensure timely and successful delivery of solutions according to client objectives.
• Conduct regular review meetings with clients to assess satisfaction and future needs.
• Present reports on account progress and forecast future account metrics to management.
• Resolve any client issues quickly and effectively to maintain high satisfaction levels.
• Stay informed about the industry and market trends to provide strategic insights.
• Manage client expectations regarding project deliverables and timelines efficiently.
• Negotiate contracts and agreements to maximize value for both clients and the company.

Requirements

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in account management or a similar client-facing role.
• Exceptional communication and interpersonal skills to build rapport with clients.
• Strong problem-solving skills with the ability to handle complex client inquiries.
• Competency in CRM software and the ability to adapt to new technologies.
• Ability to analyze data and provide data-driven insights to improve accounts.
• Excellent negotiation skills with a customer-orientated approach to sales.
• Demonstrated ability to work independently, as well as part of a team.
• Strong organizational skills to manage multiple client accounts simultaneously.