IT Technical Support Officer
Mammoet
United Arab Emirates
2nd June 2025
2506-2385-4
Job Description
- IT Technical support Officer
- Working at Dubai, UAE
This position is offered on a 6-month contract basis and requires the candidate to work from the office. If you’re interested, please apply.
What You’ll Be Doing
- Provide Level 1 and 2 support to internal users during the Windows 11 upgrade project.
- Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
- Ensure user readiness before migration and provide post-migration support.
- Work closely with the IT Service Desk to escalate and track incidents as needed.
- Maintain accurate documentation of issues and resolutions within the ticketing system
- Minimum Degree in IT or equivalent
- 1-3 years’ experience with IT infrastructure and service support
- Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
- Hands-on experience with mass upgrade/migration scenarios (Windows 10 to Windows 11 preferred)
- Team player and able to work with minimal supervision
- Service-minded and good problem-solving skills
- Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
- Certification in ITIL/ISM or similar (Advantageous)
- You will have an opportunity to learn and grow
- You will work with highly professional and knowledgeable colleagues sharing local and global objectives
- Annual Leaves. We offer annual leaves to our employees to enjoy their quality time with family and friends.
- Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
- Join us and find out more!
- Get in touch - www.linkedin.com/in/manish-kumar2
- Take a look at mammoet.com
#ITjobs
#madeformammoet
Job Details
| Role Level: | Entry-Level | Work Type: | Contract |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.mammoet.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Engineering Services | ||
What We Offer
About the Company
Mammoet provides solutions to lifting, transporting, installing and decommissioning projects; from large and heavy to small and delicate structures. With a unique global network and an unparalleled fleet of equipment, our mission is to help clients improve construction efficiency and optimize the uptime of plants and installations. Our engineering expertise and high quality and safety standards, deliver value to a wide breadth of industry sectors and projects. Mammoet is proud to be part of SHV. SHV is a global family business with an impressive portfolio of companies with 55.000 employees in 58 countries: SHV Energy, Makro, Mammoet, ERIKS, Nutreco, NPM Capital and ONE-Dyas.For more information, please visit our website.
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