IT Support Engineer (225-1004)

An IT Support Engineer is a crucial member of any technology-driven organization, providing essential technical support and ensuring the seamless operation of computer systems and networks. This role involves diagnosing and resolving hardware and software issues, managing networks, installing and configuring systems, and providing support to users by troubleshooting and resolving technical problems. The IT Support Engineer works closely with other IT professionals and users to ensure that the organization's technical infrastructure is reliable, efficient, and up to date. In addition to technical skills, this role requires excellent communication, problem-solving abilities, and a customer-focused approach to provide top-notch service. The role may involve working during off-hours or on-call to address urgent issues as they arise, making it vital for the IT Support Engineer to be flexible and adaptive.

Responsibilities

• Diagnose and resolve hardware and software issues for end-users promptly.
• Install and configure computer systems and applications based on user requirements.
• Monitor and maintain computer networks to ensure optimal performance and security.
• Provide timely technical support and troubleshooting for network infrastructure issues.
• Run diagnostics on computer hardware to identify faulty components or configurations.
• Manage user accounts and permissions in accordance with organizational policies.
• Create and update technical documentation and user guides for internal use.
• Collaborate with IT team members to implement new technologies and improvements.
• Train users on software applications and best practices for technology use.
• Respond swiftly to IT emergencies to minimize downtime and data loss.
• Keep abreast of technological advancements and apply them effectively to practice.
• Ensure data protection and compliance with security protocols and standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Engineer or similar technical support role.
• Solid understanding of computer systems, networks, and operating systems.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, both written and verbal, for effective user support.
• Ability to work independently while managing multiple technical support tasks.
• Familiarity with various diagnostic tools and software applications relevant to the role.