IT Support Assistant (225-619)

An IT Support Assistant plays a critical role in ensuring the smooth operation of a company's technology infrastructure. These professionals provide essential support to users by troubleshooting and resolving technical issues, maintaining hardware, and ensuring software is up-to-date. They serve as the first point of contact for any IT-related concerns, making their role pivotal in enhancing productivity and minimizing downtime. With a growing reliance on technology within organizations, the demand for skilled IT Support Assistants continues to rise. These assistants work closely with IT departments to deliver effective solutions, thereby contributing significantly to the overall efficiency and success of the business environment.

Responsibilities

• Provide first-tier technical support to employees for hardware and software issues.
• Assist in setting up and configuring new computer systems and networks.
• Respond promptly to queries from internal users via various communication channels.
• Document and track issues, solutions, and progress in a ticketing system.
• Collaborate with IT staff to manage hardware and software inventory efficiently.
• Ensure the security and privacy of networks and computer systems by implementing measures.
• Maintain and update documentation for IT processes and user guides.
• Assist with the installation and testing of new software and applications.
• Train employees on the use of new software and IT tools when necessary.
• Monitor IT systems to prevent issues and ensure a seamless operation.
• Participate in projects aimed at improving IT infrastructure reliability and efficiency.
• Stay updated on the latest technology trends to provide innovative support solutions.

Requirements

• Associate's degree in Information Technology or related field preferred.
• Proven experience as an IT Support Assistant or similar technical support role.
• Strong knowledge of hardware and software support with problem-solving skills.
• Familiarity with remote desktop applications and help desk software is desirable.
• Excellent communication skills to assist users and collaborate with IT teams.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• A proactive approach to learning and adapting to new technologies end user demands.