Head Of Global Business Services
Talentmate
United Arab Emirates
14th October 2025
2510-2544-335
Job Description
- Lead a global services hub supporting premium clients across 80+ countries
- Requires at least 10 years leadership experience in SSC or ops function
A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for global shared services, supporting high-profile clients across travel, logistics, and corporate sectors. The company is scaling rapidly and committed to innovation, inclusivity, and performance.
Job Description
- Lead and develop high-performing back-office teams with a global scope of service
- Drive operational performance, ensuring delivery against SLAs, KPIs, and budget
- Implement process improvements to enhance efficiency, scalability, and service quality
- Act as a strategic partner to global stakeholders across EMEA, APAC, and the Americas
- Foster a customer-centric culture of continuous improvement, collaboration, and accountability
- Ensure governance, compliance, and risk management across service areas
- Promote employee engagement and a positive working environment
- Must be based in Dubai currently with track record of working in the UAE
- 10+ years in shared services, customer support, or business services leadership
- Proven success managing 30-80 FTEs in multicultural environments
- Strong communication and stakeholder management skills across global regions
- Experience in travel, logistics, hospitality, or premium service sectors preferred
- Competitive, tax-free salary
- Strategic leadership role in a fast-growing global business
- Opportunity to shape and scale a high-impact shared services function
- Collaborative culture with exposure to global stakeholders and premium clients
- Dubai-based role with growth, innovation, and transformation at its core
Quote job ref: JN-102025-6855079
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Staffing and Recruiting | ||
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