Guest Relations Representative (225-730)

The role of a Guest Relations Representative is pivotal in ensuring that guests and clients have a memorable and pleasant experience when interacting with a business or organization. The individual in this position serves as the first point of contact for guests, handling inquiries, addressing concerns, and providing exceptional customer service. Their primary goal is to enhance the guest experience by ensuring that all interactions are handled with professionalism and courtesy. This role requires a person who is personable, attentive, and skilled at communicating effectively. Additionally, a Guest Relations Representative must be well-versed in the services and products offered by the organization to offer relevant and accurate information to guests.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor.
• Address and resolve guest inquiries, requests, and complaints in a timely manner.
• Provide guests with information about services, amenities, and local attractions.
• Coordinate with relevant departments to ensure timely delivery of guest services.
• Manage guest check-in and check-out procedures efficiently and accurately.
• Maintain an organized and welcoming reception area for incoming guests.
• Assist guests with special needs and accommodate unique service requests.
• Solicit guest feedback and report findings to management for service improvement.
• Maintain up-to-date knowledge of organizational products and services offered.
• Keep detailed records of guest interactions, transactions, and actions taken.
• Train and mentor new team members on guest relation procedures and protocols.
• Participate in team meetings to discuss guest service strategies and improvements.

Requirements

• Proven experience in a guest service or hospitality role is preferred.
• Excellent communication and interpersonal skills to engage with diverse guests.
• Strong problem-solving skills to address guest issues and provide solutions.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using computer software and systems for guest management tasks.
• High school diploma or equivalent qualification is required for this role.
• Bilingual skills are an advantage to cater to international guests efficiently.