Guest Relations Officer (Customer Service) (225-808)

The Guest Relations Officer plays a pivotal role in ensuring customer satisfaction and enhancing the overall experience of guests. This position demands an enthusiastic individual who is capable of managing customer interactions with professionalism and warmth. The individual must possess excellent communication skills to address the diverse needs of clients and guests, and ensure that any concerns are resolved efficiently. As the first point of contact, the Guest Relations Officer creates a lasting impression and acts as the liaison between guests and the service team to maintain high levels of client satisfaction. This is an exciting opportunity for those who enjoy engaging with people, thriving in dynamic environments, and contributing to an organization's positive image.

Responsibilities

• Greet guests upon arrival and ensure a positive first impression is set.
• Address any guest inquiries or complaints promptly and professionally.
• Maintain accurate records of guest interactions and transactions.
• Coordinate with various departments to meet guest needs and expectations.
• Promote the facilities and services offered at the establishment effectively.
• Assist guests with check-in, check-out, and reservation procedures.
• Gather feedback from guests to identify areas of improvement.
• Provide concierge services by offering information and advice about local attractions.
• Stay updated on the company’s latest services, promotions, and policies.
• Facilitate smooth communication channels between guests and staff members.
• Handle special requests and personalized services for VIP guests.
• Ensure the guest area is tidy and welcoming at all times.

Requirements

• Proven customer service experience in a hospitality or related environment.
• Excellent verbal and written communication skills for diverse guest interaction.
• Strong problem-solving skills with attention to detail and multitasking ability.
• Familiarity with hospitality management software is an added advantage.
• Ability to work flexible hours, including weekends and holidays.
• Strong interpersonal skills with a professional demeanor and appearance.
• A high school diploma is required; a degree in hospitality is preferred.