Guest Relations Executive (225-908)

Are you a people-oriented professional with a passion for delivering exceptional customer service? We are seeking a dynamic Guest Relations Executive to join our team and ensure our guests have the most enjoyable and memorable experience. As a Guest Relations Executive, you will be at the forefront of guest interactions, delivering personalized services and addressing any concerns to enhance guest satisfaction. You will be responsible for managing guest relationships, coordinating with different departments, and organizing events to ensure an unforgettable experience for our guests. If you have excellent communication skills, a positive attitude, and enjoy meeting new people, this is the perfect opportunity for you.

Responsibilities

• Welcome guests warmly and provide personalized assistance to ensure satisfaction.
• Resolve guest complaints effectively, ensuring issues are addressed promptly and professionally.
• Coordinate with various departments to fulfill guest requirements and enhance their experience.
• Keep records of guest interactions and transactions in our database.
• Provide guests with accurate information regarding services, activities, and any ongoing promotions.
• Assist in organizing and coordinating guest events and special occasions.
• Prepare and manage feedback reports from guests and make recommendations for process improvement.
• Train and supervise junior staff regarding guest service standards and operations.
• Develop and maintain strong relationships with repeat guests to promote loyalty.
• Assist guests with special needs or requests to ensure accessibility and comfort.
• Contribute to team efforts by accomplishing related tasks as needed.
• Ensure compliance with company policies, quality standards, and federal laws.

Requirements

• Proven experience in guest relations or customer service preferred.
• Exceptional communication and interpersonal skills with a friendly demeanor.
• Ability to resolve conflicts and provide practical solutions promptly.
• Strong organizational skills and the ability to multitask efficiently.
• High school diploma or equivalent; a degree in hospitality is a plus.
• Proficiency in Microsoft Office and CRM systems is advantageous.
• Flexibility to work various shifts, including evenings, weekends, and holidays.