Guest and Patient Relation Executive (225-630)

The Guest and Patient Relation Executive is a pivotal role within the healthcare sector, serving as the primary contact for patients and guests. This position is dedicated to creating a positive experience for all visitors by ensuring their needs are met promptly and efficiently. The executive is responsible for handling concerns, inquiries, and providing essential information regarding hospital services. With excellent interpersonal skills, a Patient Relation Executive fosters trust and creates a welcoming environment that supports patient satisfaction and enhances the reputation of the healthcare facility. This role demands a compassionate individual who can balance administrative duties with a deep commitment to patient care, ensuring a seamless and smooth experience for patients, families, and visitors alike.

Responsibilities

• Welcome and assist patients and guests with inquiries and requests promptly.
• Communicate effectively across departments to ensure a smooth patient experience.
• Respond to patient and guest complaints, resolving issues calmly and professionally.
• Coordinate patient admissions, discharges, and follow-up appointments efficiently.
• Maintain patient confidentiality and handle sensitive information discreetly and securely.
• Provide detailed information about hospital services, facilities, and policies to guests.
• Assist in preparing and maintaining accurate patient-related documentation.
• Work collaboratively with medical and administrative staff to enhance service quality.
• Track and compile feedback from patients to improve service delivery continually.
• Organize and conduct hospital tours for patients and guests as required.
• Promote a positive, stress-free environment to enhance patient experience and satisfaction.
• Manage communication channels effectively including phone, email, and in-person interactions.

Requirements

• A bachelor's degree in hospitality, healthcare administration, or a related field is preferred.
• Excellent communication and interpersonal skills for optimal patient interaction.
• Proven experience in customer service, preferably within a healthcare setting.
• Strong problem-solving skills to address and remedy patient and guest concerns.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Proficiency in using office software and hospital management systems is advantageous.
• Empathy and patience in dealing with patients and their families courteously.