Future Opportunities - Coordinator - Airport Services DXB And DWC UAE Nationals Only

MAIN OBJECTIVE OF ROLE

To consistently deliver high-quality service to flydubai passengers in check-in, boarding, special services, transfer, and arrivals, ensuring smooth and efficient passenger processing throughout all stages and provide assistance in overseeing ground handling.

Key Responsibilities

• Monitors the economy product on a rotating basis, at Check-In, Departures, Transfer Desk or Arrivals.
• Sets up check-in area and ensure correct allocation of desks, manpower and other resources for economy passengers.
• Monitors passenger flow and queue times, providing assistance and adjusting desk allocation as required.
• Ensures proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
• Provides assistance and information to passengers and relevant stakeholders as necessary.
• Ensures the timely commencement and close out of boarding process to ensure on-time performance.
• Assists passengers through security, immigration and transfer areas offering assistance with baggage and flight connections as required.
• Ensures safe and secure passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines.
• Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary.
• Liaise with all stakeholders and assist passengers in case of delays or disruption.
• Implements company policies, processes and procedures.
  
  

• Salary: AED 12,000
• Child Allowance: AED 500
• Shift Pattern: Variable ( 4-On 4-Off/5-On 2-Off)
  
  

• High School Diploma
• Fluent in English (other languages an advantage)
• Minimum of 2 years’ experience working in airline operations is desirable
• 2 - 4 years
  
  

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)