Technical Manager Microsoft SharePoint And Power Platform

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as a Technical Manager – Microsoft SharePoint & Power Platform.

As a Technical Manager – Microsoft SharePoint & Power Platform, you will lead the strategy, development, and management of Microsoft SharePoint and Power Platform solutions. This role involves overseeing platform roadmaps, technical implementations, and a cross-functional team to deliver scalable, efficient, and secure business solutions. Manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. As well as provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.

In This Role, You Will

• Define and manage the product roadmap for SharePoint and Power Platform (Power Apps, Power Automate, Power BI etc). Lead technical architecture, design, and implementation of platform solutions in line with business goals. Manage a team of developers, analysts, and administrators, ensuring high performance and growth. Collaborate with stakeholders to identify needs and translate them into scalable solutions.
• Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
• Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies. Ensure platform governance, security, and compliance standards are met.
• Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents. Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
• Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high-performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
• Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
• Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
• Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.
• Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
• Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers. Drive innovation by evaluating new features, technologies, and industry trends.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in Information Technology or Other.
• 8+ years of experience with Microsoft SharePoint and Power Platform.
  
  

Knowledge/skills

(Show a level of proficiency in at least 3 of the technologies and architecture disciplines)

• Telephony technologies and architecture. Networking technologies and architecture. Messaging technologies and architecture. Client-server technologies and architecture. Operating Systems, Hypervisors, Storage & Backup Technologies and architecture.
• IT security and protection cyber defence technologies and architecture. Database technologies and architecture. Web technologies and architecture. Middleware and Integration technologies and architecture. Mainframe technologies and architecture. Financial management for IT.
• DevSecOps engineering and practice. Site Reliability engineering and practice. Observability technologies and architecture.
• Development tooling and developer experience enhancement. Hyperscale hybrid cloud technologies engineering, operations, and architecture. Container Platform technologies and architecture. Automation technologies and architecture. ITIL Processes Framework
• Strong expertise in solution architecture, customization, and integration.
• Proven experience in leading technical teams and managing end-to-end project delivery. Strong communication, leadership, and stakeholder management skills.
• Excellent understanding of Microsoft 365 ecosystem and cloud-based platforms.
  
  

Preferred Qualifications

• Microsoft certifications (e.g., Power Platform Solution Architect, SharePoint Expert).
• Experience in Agile project management and DevOps practices.
  
  

Leadership role: Yes

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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