Customer Engineer
Lufthansa Technik
United Arab Emirates
26th June 2025
2506-2990-5
Job Description
Join Lufthansa Technik’s EMEA Customer Engineering team and become the trusted link between global customers and cutting-edge aviation solutions. Drive innovation, strengthen partnerships, and shape the future of MRO - where your technical expertise and customer focus make a real impact.
Tasks
What you'll do:
- Serve as the main point of contact between EMEA customer engineering teams and airline/component customers, ensuring smooth communication in a matrix environment
- Build and maintain strong technical relationships with customer engineering teams and represent customer needs internally
- Explain Lufthansa Technik’s engineering processes (e.g., certifications, approvals, modifications) and ensure customer expectations are aligned
- Collaborate cross-functionally with Quality, Process, and Engineering teams to address technical challenges and improve service delivery
- Travel to customer sites and global hubs for technical discussions and project support as needed
- Support with technical presentations, documentation, and data analysis; contribute to customer reviews and feedback loops
- Monitor MRO industry trends and bring customer insights into internal innovation efforts
- Contribute to global initiatives in reliability, value engineering, and digitalization
The ideal Customer Engineer should meet the following requirements:
- Degree in Engineering, preferably Aircraft/Aeronautical or Electrical/Electronic
- At least 5 years’ experience in component overhaul, aircraft maintenance, or technical services
- Design/Verification Engineer certification is a plus
- Experience in Part-145, CAMO, or Part-21J organizations preferred
- Comfortable working with international teams and stakeholders
- Strong technical and economic understanding of aviation/MRO
- Good market knowledge, including customer needs and competitors
- Proficient in MS Office, especially Excel (macros/automation) and Power Point
- Knowledge of SAP R/3; hands-on experience with SAP is a plus
- Excellent English skills; additional languages are an asset
- Strong service mindset and ability to communicate across cultures
- Ability to perform well under pressure and manage multiple tasks
- Confident presenter with experience preparing technical materials
- Willing to travel and work in a dynamic, international setting
- Team player with strong communication, negotiation, and problem-solving skills
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.lufthansa-technik.com | Job Function: | Engineering |
| Company Industry/ Sector: |
Airlines and Aviation | ||
What We Offer
About the Company
With more than 30 subsidiaries and about 25,000 employees worldwide, Lufthansa Technik is the leading manufacturer provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance and overhaul programs and state-of-the-art repair methods, Lufthansa Technik ensures the technical reliability and availability of its customers' fleets. Lufthansa Technik is an internationally licensed maintenance, production and development organization. The main divisions of Lufthansa Technik (Maintenance, Overhaul, Component Services, Engine Services, VIP & Executive Jet Solutions and Landing Gear Services) serve more than 750 customers worldwide.The complete spectrum of MRO activities is carried out in Lufthansa Technik’s global network of facilities, from small overnight checks on regional aircraft to a complete overhaul of large commercial jetliner. Lufthansa Technik also offers integrated high-tech products, for example cabin equipment, entertainment and communication systems, as well as technical support for flying operations, like AOG (aircraft-on-ground) services, financial services, logistics support, consulting and training courses which can be delivered all over the world.With our podcast KEEP YOU FLYING, we'd like to give you an insight into the fascinating world of aircraft maintenance, repair, and overhaul (MRO). Here, our colleagues share their unique insights and knowledge and talk about their personal field of competence or projects. If you want to hear about the current trends and repair methods, new predictive maintenance approaches, or the latest technologies in outfitting the latest-generation VIP aircraft, follow us!
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