Front Desk Representative (225-718)

We are seeking a motivated and customer-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our company, ensuring our guests receive a warm welcome and exceptional service. You will play a crucial role in maintaining the image of our establishment by delivering professional and courteous service. The ideal candidate should possess excellent communication skills, a friendly demeanor, and a strong ability to multitask in a fast-paced environment. If you have a knack for making people feel comfortable and appreciated, we would love to have you become a key player in our mission to provide outstanding customer service.

Responsibilities

• Greet and welcome guests promptly and furnish them with necessary information.
• Answer incoming phone calls and address client inquiries professionally.
• Manage guest check-ins and check-outs efficiently by ensuring smooth processes.
• Maintain guest records and transactions accurately in the system.
• Provide information about the facilities, services, and attractions in the vicinity.
• Handle customer complaints calmly and effectively to ensure satisfaction.
• Coordinate with housekeeping and maintenance to address guest concerns.
• Manage reservations, cancellations, and modifications in accordance with policies.
• Ensure the front desk is neat, organized, and running smoothly at all times.
• Monitor and restock office supplies and materials as needed promptly.
• Support office management tasks such as filing, copying, and scheduling meetings.
• Process payments and issue receipts accurately for services rendered.

Requirements

• High school diploma or equivalent qualification is required for this role.
• Proven experience in customer service or front desk role is preferred.
• Exceptional verbal and written communication skills are mandatory.
• Proficient computer skills, including MS Office and reservation systems.
• Strong organizational skills with the ability to multitask effectively.
• Excellent problem-solving skills for handling customer concerns and queries.
• Professional appearance and attitude to maintain brand image and standards.