Front Desk Representative (225-704)

The Front Desk Representative serves as the first point of contact for visitors and clients, providing exceptional customer service and ensuring a welcoming and professional environment. This role requires an individual who is organized, friendly, and detail-oriented, with the ability to efficiently handle inquiries and manage a variety of administrative tasks. The ideal candidate will be skilled in communication and possess the ability to manage multiple tasks in a fast-paced setting. As the face of the company, the Front Desk Representative plays a crucial role in creating a positive first impression and maintaining a smooth operation at the front desk.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer incoming calls promptly and direct them to appropriate personnel.
• Maintain front desk security by following safety procedures and controlling access.
• Provide basic and accurate information in person and via phone or email.
• Manage and distribute incoming and outgoing mail and deliveries.
• Schedule and coordinate meetings and appointments for staff members.
• Assist with administrative tasks such as data entry and document filing.
• Maintain office supplies inventory and place orders when necessary.
• Ensure the reception area is tidy and presentable at all times.
• Handle customer inquiries and complaints professionally and efficiently.
• Support other departments with administrative tasks as needed.
• Perform other duties related to front desk operations as assigned.

Requirements

• High school diploma or equivalent required for this front desk role.
• Proven work experience in a similar role is preferred.
• Excellent verbal and written communication skills are essential.
• Proficiency in Microsoft Office Suite, especially Word and Excel.
• Strong organizational skills with the ability to multitask effectively.
• Customer service orientation with a friendly and approachable demeanor.
• Ability to maintain confidentiality and handle sensitive information discreetly.