ERP Support Officer

An ERP Support Officer is essential in ensuring the optimal functioning of an organization's ERP systems. This role involves troubleshooting, maintaining, and upgrading ERP software, providing user support, and ensuring that the ERP system meets organizational needs. The ERP Support Officer acts as a liaison between end-users and technical teams, assisting in the effective deployment of ERP tools and ensuring seamless integration with other business processes. The professional is not only responsible for addressing technical issues but also for understanding user needs, training staff, and ensuring that the ERP applications are utilized effectively to enhance efficiency and productivity across all departments.

Responsibilities

• Troubleshoot and resolve technical issues related to ERP systems efficiently.
• Monitor the ERP systems daily and ensure their smooth operation.
• Assist in the planning and implementation of ERP system upgrades.
• Collaborate with IT teams to enhance ERP performance and reliability.
• Conduct regular training sessions for staff on ERP system usage.
• Analyze user requirements and configure ERP to meet business needs.
• Document and track service requests and resolution for future reference.
• Ensure data integrity and security in ERP applications and databases.
• Facilitate communication between end-users and ERP technical team members.
• Develop user guides and documentation to assist ERP system users.
• Proactively identify opportunities to improve the ERP system’s efficiency.
• Support ERP-related projects and initiatives to align with organizational goals.

Requirements

• Bachelor’s degree in computer science, Information Technology, or relevant field.
• Proven experience working with ERP systems and user support required.
• Strong understanding of business processes and ERP system integration.
• Excellent problem-solving skills and attention to detail essential.
• Proficiency in SQL and understanding of database management crucial.
• Effective communication skills to interact with technical and non-technical staff.
• Ability to manage multiple tasks and projects while meeting deadlines.