Dispute Analyst - P2P

Job Description

Position: Dispute Analyst - P2P

Company: Binance

Location: Remote (Dubai-based)

Job Type: Full-time

About

Binance is the world’s largest crypto exchange, serving over 280 million users globally. The company offers a wide range of services including trading, finance, Web3, and education.

Responsibilities

• Handle and resolve P2P trading disputes
• Investigate transactions and prevent fraud
• Provide customer insights to improve processes
• Act as the voice of the customer across teams
• Share learnings from complaints internally
• Support customer service development and training
  
  

• 1+ year in customer-facing or service roles
• Strong written communication and IT skills
• Ability to multitask and manage time
• Knowledge of crypto, blockchain, and P2P is a plus
• Fluent in English; other languages are a bonus
• Willing to work nights, weekends, and irregular shifts
• Binance P2P user preferred
  
  

• Work with global talent in a fast-paced environment
• Remote flexibility and competitive salary
• Opportunities for growth and learning
  
  

• Research
• Biotech
• Healthtech
• Information Technology
• Clinical
• Big Data Analytics
• Oncology
• AdTech
• Digital Media
• Software
• Generative AI
• Social Impact
• HR Tech