Data Analyst Customer Experience

Department: CX Analytics

Location: Remote

Description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

About the Role
As a Middle Data Analyst in the Voice of the Customer (VoC) domain within the Customer Experience (CX) department, you will analyze customer feedback and behavior to drive actionable insights that enhance satisfaction and loyalty. Leveraging diverse data sources, including surveys, reviews, and social media, you will uncover trends, pinpoint pain points, and deliver strategic recommendations that improve customer experience and align with business objectives. Your work will directly influence decision-making across CX teams, product management, and marketing.

What you’ll be doing

• Customer Feedback & Sentiment Analysis: Analyze data from VoC programs (CSAT, NPS), applying NLP and text analytics to extract insights and categorize feedback into themes.
• Customer Journey Insights: Map customer interactions across touchpoints, correlating VoC data with operational metrics to identify friction points and areas for improvement.
• Data Visualization & Reporting: Develop dashboards, reports, and KPIs to communicate findings clearly, ensuring insights drive informed decision-making.
• A/B Testing & Performance Evaluation: Design and conduct A/B tests to assess the impact of customer experience initiatives and recommend optimizations.
• Public Presentation of Insights: Present key findings and results to stakeholders, including executives, ensuring alignment with customer-centric strategies.
• Predictive & Prescriptive Analytics: Use advanced modeling techniques to forecast customer behavior and provide data-driven recommendations to enhance loyalty.
• Process Improvement & Innovation: Identify gaps in VoC methodologies, suggest improvements, and implement new tools or techniques to optimize data collection and analysis.
  
  

What you’ll need

• Work experience as a data analyst for 3+ years.
• Advanced knowledge of SQL, Python.
• Experience using Tableau/Metabase or similar data visualization tools.
• Experience with using GPT/Claude as a tool for work tasks solving.
• A structured approach to problem solving alongside strong quantitative skills. You can analyze issues, identify root-causes and recommend solutions.
• Ability to come up with hypotheses and ways to improve our processes: backed by data if possible, but also by your expertise and common sense.
• Verbal and written communication skills, an ability to interact with business and product teams.
• At least upper-intermediate English proficiency.
  
  

Job Benefits

Relocation and Employment

We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.
Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain, UAE.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!

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