Customer Service Associate | Retail (225-923)

The Customer Service Associate in Retail is a pivotal role that ensures customers have an enjoyable shopping experience. Positioned at the frontline, this role involves interacting directly with customers, addressing queries, solving complaints, and providing product information. The associate must maintain a professional demeanor, have excellent communication skills, and a thorough understanding of the company's products and policies. This role is crucial for retaining customer loyalty and enhancing the brand's reputation. Our ideal candidate is someone who is approachable, patient, and determined to provide exceptional service. If you are passionate about helping others and can thrive in a fast-paced retail environment, we would love to have you on our team.

Responsibilities

• Greet customers warmly and ascertain their needs and desires effectively.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints efficiently, maintaining customer satisfaction and loyalty.
• Conduct transactions swiftly, ensuring accuracy and professionalism at all times.
• Maintain cleanliness and orderliness in the customer service area and retail space.
• Assist in stocking shelves, organizing products, and maintaining inventory levels.
• Participate in training programs and workshops to enhance customer service skills.
• Collaborate with team members to ensure seamless store operations daily.
• Report any customer feedback to management to enhance service offering.
• Stay updated with product knowledge to assist customers effectively.
• Perform customer follow-up calls to ensure satisfaction post-purchase.
• Uphold company policies and procedures in all customer interactions consistently.

Requirements

• High school diploma or equivalent is a basic educational requirement.
• Previous experience in a retail or customer service role preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving skills to address and resolve customer issues promptly.
• Ability to work flexibly, including evenings, weekends, and holidays.
• Proficiency in basic math skills for handling transactions accurately.
• Capability to stand for extended periods and manage physical work.