Customer Fulfilment Specialist

Job Title: Customer Fulfilment Specialist

Department: Supply Chain

INTRODUCTION

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasnt stopped us from evolving into a vibrant, diverse, global growth company.

JOB PURPOSE

As a Customer Fulfilment Leader at Stanley Black & Decker, you will be responsible for sales forecasting and demand management for all products in the relevant product division. You will drive the S&OP process, ensuring effective collaboration between the commercial team, the finance team, distribution team, and supply planning team. Your focus will be on monitoring and reporting the Unit Fill rate, managing end-to-end demand forecasting for new product launches and promotions, and serving as the first point of contact for supply chain issues.

KEY RESPONSIBILITIES

Forecasting & Demand Management

• Maintain the integrity of the forecasting system for the relevant product divisions.
• Ensure the forecasting system reflects the rolling 12 months sales plan
• Collaborate closely with the commercial team to gather market insights and assess demand trends
• Using S&OP processes, track and pulse supply and demand to ensure inventory + inbound meets demand forecast
• Measure and communicate forecast accuracy
• Chase inventory into the DC and seek all aggressive opportunities for order maintenance

S&OP Facilitation

• Drive and facilitate the S&OP process, ensuring coordination and alignment between the commercial team, finance team, distribution centers, and supply planning team

Unit Fill Rate Monitoring

• Monitor and report the UFR (Unit Fill Rate) to assess fulfilment performance and identify areas for improvement
• Implement strategies to enhance fill rate performance and maintain optimal inventory levels

Supply Chain Management

• Act as the first point of contact for supply chain issues, collaborating with relevant teams to resolve challenges promptly
• Implement proactive measures to mitigate potential disruptions in the supply chain
• Proactively communicate supply shortfalls vs. demand with reasons
• Build supply recovery plan and understand root causes for supply issues
• Proactively assist in all SKU rationalization and E&O reduction
• Challenge our Business Care/Customer Service teams with Sales Order Management
• Proactively collaborate with Central Demand Planning in charge of Run Rate demand

New Product Launches & Promotions

• Manage the forecast for new products by interacting with the sales & marketing teams
• Manage local event gathering process by interacting with the sales and marketing teams
• Collaborate with cross-functional teams to ensure seamless execution and availability of products

System Updates

• Maintain and update systems, ensuring data consistency and accuracy for inventory and supply chain operations
• Reporting Weekly: back order report, root causes for E&O report, UFR comments, SO vs FC alignment, stock report for sales teams,…
• Monthly: over & under report, S&OP submission,
• Forecast consumption report

WHO YOU ARE

• Degree in Engineering, Supply Chain Management, Logistics or related field
• Minimum of 2 years’ experience in Supply Chain or related field
• Excellent critical thinking, analytical, leadership and interpersonal skills
• A team player with excellent communication skills at all levels of personnel and management
• Market and sales awareness
• Initiative to think above and beyond the basic requirement
• Basic financial abilities
• Facilitation and Negotiation skills
• Ability to work across organizational boundaries and levels
• Excellent oral and written communication skills
• High level of enthusiasm and a passion for excellence
• Order management and/or supply chain experience is desired
• PC and Internet literate – MS Office Suite, Demand Forecasting system
• SAP & JDA knowledge preferred